Create a project
Starting is as easy as 1-2-3. You create a new project and your dedicated account manager will get in touch to collect the information about your project. With it they will be able to find the best freelancers that will meet your project needs.
Receive a list of engineers
With the information provided we will carefully curate a list of engineers with extensive experience building projects like yours.. You will receive their CV’s, previous projects and references upon request - get your A team to build your next big idea.
Discuss scope of work and hourly rate
If you are starting from scratch, our team will give you an estimate and timeline for the completion of your project. If you are building with an existing code base, you will discuss directly hourly rate with a freelancer.
Sign a contract and wire the money
After all the questions have been answered Povio will prepare a contract for you to sign. After that you pay the invoice for the work upfront to Povio. Money is kept in an escrow account and will not be released to the engineer until you confirm that the project has been completed successfully.
Get a dedicated project manager
We introduce you to your Project manager that will ensure the projects run smoothly and all deadlines are met. The project managers are Povio employees so you can rest assured they will see that everything is throughly reviewed.
Arrange your workflow with project manager
Scrum, Kan Ban or something custom. Your project manager will sit down with you in order to prepare the best workflow that fits your objectives. We want to make sure that creating software with us is a positive experience you will not forget.
Confirm delivered product, engineer gets paid
Once the engineer completes the work you will get a notification and instructions on how to access your new product. You go through it, check the features and mark them as completed. When you give us the green light, your funds will be released to the engineer.
Payment & Security
For us there is nothing more important than ensuring that your project runs smoothly from start to finish. Therefore we follow some simple but defined rules on how we run our projects ensuring that every client feels safe when working with us. A satisfied customer is the most important thing for us and therefore we want to cover you from the start to the finish. If you feel that at any point your project is not under control, contact our customer service immediately.
Pre-Pay Guarantee System
Our payment system is setup in a pre-pay working flow. With this setup we ensure total security of the payments for both the client and the professional. The funds are held by Povio since the beginning of the project, the professional has a guaranteed payment for his work. The client is expected to pay only for the work completed, after the review of the engineer's work.
Deposit the funds with Povio.
Funds are held in an escrow account while the professional works on the project.
When the project owner receives the deliverables, they trigger the release of the funds.
Which parts of the project are protected?
We can only review parts that have not been marked as completed by a client or product owner. We kindly ask you to be aware when you confirm a certain phase or deliverable as completed since we cannot reimburse you the money for it after that. Please note that any work completed or invoiced outside of the Povio platform is not covered under our project protection.
Why does Povio charge a service fee?
We include a service fee with every project we do, so that we can make sure that payment, work security, transactions and all the operational costs are up and running for you 24/7. We will have our customer support fully available prior, during and after the project.
We have designed project protection to make both professional and product owner feel as safe as possible. If by any chance there will be an issue we want you to know that we have you covered, but there is a 99.9% chance that you won't have the need to use project protection.
How is my project protected?
In the unlikely event of things going wrong Povio is committed to make things right so therefore you can always count on us. If there is a complaint reported from the side of the product owner, The Povio team will step in and assure to find the best next step. We have designed project protection so that we all know what is that step. Specialist employed directly by Povio will analyse the workflow and deliverables and accordingly will reimburse you the money for any work that is below Povio standards.
Who do I contact in case of an emergency and how long does it take to get a refund.
In the case of dissatisfaction or bellow standard deliverable we ask you to reach directly to firstname.lastname@example.org for the quickest response. We work around the clock to make sure that any reports submited by our clients are handled immediately.We have designed the process to be as fast as possible. Once the compensation is approved the funds will be in your account within the next 5 working days. The whole process from request to the refund takes less than 14 days.
Is the work you do confidential?
Of course! Privacy is our upmost concern and we sign NDAs with all our clients.